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Privacy

Privacy is a matter of trust and your trust is important to us. We respect your privacy and your personal space. As a matter of course, we comply with all statutory regulations when processing your personal data. Here you can find out about the data we collect about you and what we do with it.

These instructions apply to the data processing by:

TonerPartner GmbH
Ruhrdeich 10
Postcode/City: 45525 Hattingen
Germany
E-mail: customerservice@tonerpartner.co.uk
Telephone: 0044 (0)1223790262
Fax:
 
The Data Protection Officer of TonerPartner GmbH is Lawyer Lev Lexow
 
Lawyer Lev Lexow
c / o Legal Trust GmbH
Lietzenburger Str. 94
10719 Berlin
Germany
E-mail: privacy@tonerpartner.co.uk

Get informed about ...

 
What we do with your personal data

We collect and process your personal information for order processing and in case of later warranty transactions. As part of the order processing, the service providers we employ (e.g. hauliers, logistics and payment providers) will receive the required personal information they need to complete their service. Your email address will be stored during the subscription process for the newsletter, which will allow us to use it for our own marketing purposes until you unsubscribe from the service. You can unsubscribe at any time. Your acceptance of this explanation does not constitute a blanket permission to use your personal information for marketing purposes. We will not forward your information to any other third party for marketing purposes.

 
You right of withdrawal and objection

When you receive our newsletter or any other advertising material from us, you can opt out of or withdraw your permission for any future use of your personal information for marketing purposes – even to the extent permitted without your express permission – by simply informing us of your wishes and specifically by unsubscribing from our newsletter. You will not incur any costs for the removal of your personal information or for unsubscribing. The only cost for you if you notify us by email will be the amount for the transmission of your message charged by your provider. Please direct your messages to the contact addresses provided at the end of these explanations.


 
Data Retention, Customer Account

The specifics of your orders will be stored by us. You have the option of registering with us (email address and password). As part of your registration you will have access to the information we store about your person and your orders. Please contact us via one of the contact options below if you want to close your account with us.


 
Data collection during a visit to our pages
Cookies

We utilise so-called “cookies” on our website. “Cookies” are small files that are sent via your browser and stored on your data storage device. They contain specific settings and information to be exchanged with our system. Cookies allow us to adapt our website design and offering to suit your requirements and make navigation easier for you, i.e. by storing specific settings so you will not have to do them over and over again every time you visit. At the end of each session (visit to our website) these cookies are deleted from your hard drive (these are also known as “session cookies”).
You can also delete session cookies manually no matter what validity period is set for them. Most browsers accept cookies by default. In the security settings of your browser, you can allow or reject temporary or stored cookies individually. Your acceptance of cookies is not prerequisite to accessing our online offering. Some options may not be available to you on our website and some pages may not be displayed correctly if you reject or deactivate cookies.


 
Web Analysis

You can visit our website without providing any personal information. Nevertheless, whenever you visit our website, even if you do so via a link in a newsletter, some of your data will still be collected and stored. We only store – even if you are accessing the website via a link in a newsletter – only session data without any identifying information; this data will be e.g.

 
  • the website from which you have reached us
  • the name of your internet service provider
  • the name of the requested file

This information is evaluated solely to improve our online offering and does not allow us to identify you personally.
All information is anonymised for evaluation (e.g.: Information xy was accessed by 45% of all visitors to the page). This process allows us to match the information we offer to the interests of our visitors.
Should we receive any data that would theoretically allow us to discover your identity, e.g. an IP address, then we have a routine in place that will make a personal identification impossible.


 
Google Analytics

This website utilises Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics utilises so- called "cookies", text files that are sent to and stored on your computer to allow an analysis of your use of the website. The information generated by the cookies regarding your use of this website will as a rule be transmitted to a Google server in the US, where the information will be stored. Where IP anonymisation has been activated on this website, your IP address will be shortened by Google beforehand within EU member states or other states that are contracting parties to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the US and shortened there in exceptional cases. Google will use the information on behalf of the operators of this website to analyse your use of the website, to create reports on website activities, and to provide other services to the website operator in connection with website use and internet use. The IP address transmitted from your browser in connection with Google Analytics will not be combined with other Google data. You can prevent the acceptance of cookies by way of a relevant browser software setting; we would like to point out that you may not be able to utilise all functionalities of this website fully should you choose to reject our cookies. You may furthermore prevent the capture of data related to your use of the website generated by the cookie (including your IP address) and their transmission to Google, as well as the processing of such data by Google by clicking the following download link to a browser plugin you can install: http://tools.google.com/dlpage/gaoptout?hl=de
 

MouseFlow

This website utilises Mouseflow, a web analysis tool by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record random visits to our website (with anonymised IP address only). This creates a log of mouse movements and clicks in an effort to review individual sample website visits and derive potential improvements to the website. The information is not linked to an individual and will not be forwarded to third parties. If you don’t want Mouseflow to record any of your visits to any websites that utilise this tool, then you can disable that behaviour via the following link: http://www.mouseflow.com/opt-out 


ChannelPilot Privacy Policy

This website uses ChannelPilot, an online marketing tool from Channel Pilot Solutions GmbH. The legal basis for the use of this tool is article 6, paragraph 1, sentence 1, lit. f. GDPR. ChannelPilot uses cookies, text files that are stored on your computer to allow your use of the website to be analysed. A cookie generates the following information on your use of the website

Browser type/version
Referrer URL (the site which you visited prior to ours)
Hostname of the computer used to access the site (IP address)
The time of the server request
and usually transmits it to a ChannelPilot server in Germany, where it is stored. Your browser’s IP address is shared with ChannelPilot, but it is not associated with any other ChannelPilot data. ChannelPilot’s IP address is also stored temporarily for a brief period (usually a maximum of 24 hours) before it is encrypted. Temporary storage happens for the exclusive purpose of identifying possible click fraud (bot detection).

The provider of this website has contracted ChannelPilot to use this information to analyse the performance of connected online marketing channels such as idealo.de or Google Shopping. You can change your browser settings to prevent cookie storage; please be aware, however, that you may not be able to use all the features of this website in full as a result. You can also prevent the data (including your IP address) generated by cookies on your use of the website from being shared with and processed by ChannelPilot by selecting the opt-out at the following link www.channelpilot.de/optout. An opt-out cookie will be set on your browser to prevent your data from being collected on future visits to the site. The opt-out cookie applies only to the last browser used. If you delete the cookies in that browser, you will need to reset the opt-out cookie.

For more information on data privacy in relation to ChannelPilot, see www.channelpilot.co.uk/privacy-policy.


Use of IntelliAd web tracking

This website uses the web analysis service of intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich. Anonymised usage data are processed and aggregated in order to design and optimize this website as well as to create usage profiles from these data. Full IP addresses are not stored in the process and are only processed in anonymous form. When using the intelliAd tracking there is a local storage of cookies. To improve tracking accuracy, a first-party cookie (ia-2333636373136323131303) is set on the customer's domain. You have the right to object to the processing of your usage data. Use the intelliAd Opt-Out function.
Link: http://login.intelliad.de/optout.php

SalesManago (newsletter service)

On our website we use the newsletter and analytics service "SALESManago" from BENHAUER Sp. Z.o.o. with its registered office at 21 Grzegórzecka St. 31-532 Krakow, Poland.

Pseudonymized user profiles

SALESManago uses cookies to create a pseudonymous user profile and to recognize you when you visit our website again. For this purpose, your IP address and http/https log data are collected. The purpose of the processing is to tailor our offer according to your needs and to show you personalized advertising. The legal basis for the processing is your consent in accordance with Art. 6 para. 1 lit. a GDPR. The user profile may be merged with the following personal data at a later point:

  • First and last name

  • e-mail address

  • Times of visits to the TonerPartner website

  • Technical browser settings

  • Company information (name of your company, position)

Your data will be stored for a maximum of 12 months. If you are a newsletter subscriber, we store your data until the end of your subscription. If you withdraw your consent, your personal data will no longer be processed with effect for the future.   

Newsletter subscription

If you would like to receive the newsletter available on the website with regular information about our offers and products, we require your e-mail address as mandatory information. You can provide additional data on a voluntary basis for us to be able and address you personally in the newsletter.

We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you our newsletter by e-mail if you have expressly confirmed that you consent to the sending of newsletters. In the first step, you will receive an e-mail with a link that you can use to confirm that you, as the owner of the corresponding e-mail address, want to receive newsletters in the future. With the confirmation, you give us your consent pursuant to Art. 6 para. 1 lit. a GDPR to using your personal data for the purpose of sending the desired newsletter.

When registering for the newsletter, we store, in addition to the e-mail address required for sending, the IP address through which you registered for the newsletter, as well as the date and time of registration and confirmation, to be able to track possible misuse.

You can unsubscribe from the newsletter at any time via the link included in each newsletter or by sending an e-mail to the controller named above. After unsubscribing, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to the continued use of the collected data or the continued processing is otherwise permitted by law.

Our e-mail newsletters are sent via the above-mentioned technical service provider SALESManago, to whom we pass on your data provided during newsletter registration and with whom we have concluded a data processing agreement in accordance with Art. 28 GDPR to ensure that your data is processed in accordance with our instructions.

Privacy policy of the service provider: Privacy Policy – SALESmanago

The service provider uses the information from the newsletter registration based your consent pursuant to Art. 6 para. 1 lit. a GDPR to send and statistically evaluate the newsletters on our behalf. For the evaluation, the sent emails contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action (e.g. purchase of a product on our website) has taken place after clicking on the link in the newsletter. In addition, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). This data is used for statistical analysis of newsletter campaigns and may be merged with other customer information for customer management purposes. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter. 


Which of your personal information is transmitted by us to which third party companies and for what reason?

Your address data will be transmitted to the service provider we use for the shipping of your order (specifically hauliers and shipping companies):

  • DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn
  • DPD Dynamic Parcel Distribution GmbH & Co. KG, Wailandtstrasse 1, 63741 Aschaffenburg


We cooperate with other external providers for the various payment options we offer: 

  • for payment transactions via PayPal/PayPal Express: PayPal Deutschland GmbH, Am Marktplatz 1, 14532 Europaparc Dreilinden
  • for the payment processing of instant fund transfers: SOFORT AG, Fussbergstrasse 1, 82131 Gauting
How do we protect your personal data?

Your personal information is transmitted safely encrypted when you place an order or when you register for your personal account. We utilise the SSL (Secure Socket Layer) encryption system. No third party will be able to intercept your information. We safeguard our website and other systems with technical and organisational measures against the loss, destruction, access, modification or dissemination of your personal information by unauthorised third parties. You should always keep your access information secret, and close the browser window when you have completed your communication with us. These measures are particularly important if you share the computer with others.
Should you choose the payment option “Instant Funds Transfer”, then your information will be transmitted via an SSL-encrypted connection. You will then use your PIN and TAN to authorise your bank to effect the transfer. Your PIN and TAN will not be stored by us. Your account statement information will similarly not be stored by us, and will be transmitted directly from the fund transfer form to your bank by the payment provider in encrypted form.


 
What are your rights?

In accordance with the (German) Federal Data Protection Act you have a right to request information regarding the data stored about your person, as well as a possible correction, blocking or deletion of that data free of charge. If you have any questions regarding the collection, processing or usage of your personal data, or if you would like to know how you can correct, block or ensure the deletion of that data, or if you wish to withdraw your consent to its use, then please contact:


 
What have I agreed to?

In the following you will find a summary of the texts regarding data protection we provide on our website for your consent. These declarations shall only apply to the extent in which you have given your consent for each instance.

 
Newsletter subscription

[  ] Yes, I would like to receive shopping vouchers and information about special offers from the ink and toner product range via email. My email address will not be forwarded to third parties. I am aware that I can withdraw my permission at any time for the future. (Simply via email to verkauf@tonerpartner.de. Using the “Unsubscribe” link provided at the end of each newsletter will incur no other charges than transmission fees charged by your internet service provider.) I can read more about data protection here.


 
Creating a customer account

[  ] I would like to register as a new customer and create a personal account.


 

TonerPartner GmbH
Ruhrdeich 10
Postcode/City: 45525 Hattingen
Germany

Registry Court: Essen
Company Reg. No.: HRB 31670
VAT ID: DE 262 936 427

Questions, complaints and issues
Monday to Friday: 08:00 am to 06:00 pm
Saturday: 09:00 am to 02:00 pm

Email: customerservice@tonerpartner.co.uk


 
TONERPARTNER
Customer reviews
EXCELLENT
4,91/5,00
5.632
Reviews
„The product display is clearly structured, important details are highlighted. The prices and discounts add to the attraction.“

More than 1,500,000 customers have bought from us – why?

More than 25 years of experience

Years of experience and
competence since 1993

SSL encryption

SSL provides the highest level of
security for your data and your payment

3 year warranty

We grant a 3 year warranty on all products

Free shipping

for any order value over £ 99 within the UK. Else just £ 4.50 shipping

Same day dispatch

for orders of in stock goods received by 4:00 pm (Mo-Fr; Sa until 2:00 pm)

Multiple ways of payment

Choose the payment method which is most convenient for you

%
Save up to 80%

Save up to 80% costs with compatible products and enjoy 100% print quality

Large selection

Laser Toner, Ink Cartridges and other printer accessories

Volume discount up to 15%

2 of the same compatible products
= 10% discount
4 of the same compatible products
= 15% discount

Please note: All product names and brands are registered trademarks of their respective owners.
The trademarks used on our website are used solely for the description of products.
Gross prices include VAT plus shipping and are printed in bold.
1 * Valid for in stock goods | * Capacity details are stated by the manufacturer at approx. 5% coverage